Farmacy

Oct 13 2017

Minneapolis Saint Paul Plumbing Heating Air in Saint Paul, MN 55105 #minneapolis #saint #paul #plumbing


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Minneapolis Saint Paul Plumbing Heating Air

michelleadamsg

over a year ago

When the initial fix did not result in a working unit, Jason moved quickly to secure a new base unit for us, meaning that our two llittle boys were sleeping comfortably again soon. We can guess that another option would have been a lengthy process of trying different fixes on the original unit, coming to our house to test it, and repeating this again over weeks and maybe even months. Given the diagnosis, we are not confident this ever would have resulted in a working base unit, as it would be hard to know how extensive the damage was from the frozen water. We really appreciate that Jason did not drag us through this process and used our need of a working unit as the guide for his plan of action. In addition to this, Jason installed the new base unit on a stand, so that it is less likely the unit will be surrounded by snow in the future.

lisamooreq

over a year ago

We are writing to commend the customer service we recently received from Jason Page in fixing our mini-split air conditioning unit. We called to have it fixed during one of the few hot stretches of weather we have had this summer. Even though I am sure he was busy, Jason consistently made us feel like his top priority. He was flexible with scheduling, working around out two little boys’ nap times since he knew the room units were in their bedrooms. He communicated clearly with us about what he thought the problem was, how the fix was going, and when we could expect the unit to be working again. His diagnosis was that we had tried to run the heat pump while there was snow around the outside unit. The condensation from the unit could not drain out the bottom properly, froze inside the unit, and broke it.

Alisapetrovic8

over a year ago

I wanted to thank your technician, Alex, for coming out to clean our clogged drain on Sunday night. You might also like to know that your local advertising is working: We were at the Grand Old Day parade on Sunday and saw your float/truck. On Sunday night when our drain got clogged, the first place I thought to call was St. Paul Plumbing. It was a relief to have someone pick up the phone on a weekend night and then to have a technician out within an hour.

ssntaylorx

karenbriggso

over a year ago

Did a nice job We had two repairmen (one plumber and one HVAC). They were prompt, professional, and friendly and seemed to do a We had two repairmen (one plumber and one HVAC). They were prompt, professional, and friendly and seemed to do a nice job. My only comment is that the service performed seemed to be pretty expensive for what was done. I have no doubt it is high-quality but it just seemed a lot higher that what I thought for what we needed done. To be fair, though, I was given the estimate before the work started and it ended up being less than the estimate because some of the work was done more quickly than estimated. Overall I was very happy and would recommend the service. Just make sure you are prepared to pay what it will cost. . My only comment is that the service performed seemed to be pretty expensive for what was done. I have no doubt it is high-quality but it just seemed a lot higher that what I thought for what we needed done. To be fair, though, I was given the estimate before the work started and it ended up being less than the estimate because some of the work was done more quickly than estimated. Overall I was very happy and would recommend the service. Just make sure you are prepared to pay what it will cost.

gracereganw

over a year ago

I appreciate the efficient, courteous response of the staff who answers the phone, in this case it was Jennifer. She listens carefully and responds quickly. Mark Skog installed a water heater for me a year ago, and I requested him for this last call to drain the water heater and make other repairs. He is a fine plumber. He knows his field, and does quality work. He is intelligent, well spoken, and pleasant to speak with. He explains the work he is doing to the customer, and answers questions, which is important to me. He leaves everything in order, and is very competent, patient, and calm while doing his work. I feel quite comfortable with Mark coming to my house. Thank you for your fine service.

carriekleinc

over a year ago

The technician was not only very competent, he was very friendly. So often, service technicians are missing the customer service concept; being able to explain the inner workings of the equipment in laymen’s terms. The technician that serviced my furnace absolutely got it. He did an outstanding job.

juliemcbrideu

over a year ago

Surely recommend Thank you for making the job you did at my Mom’s house a pleasure. I will surely pick your service again should I or my family require any sort of plumbing assistance in the future.


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